Refund & Cancellation Policy

Effective Date: August 15, 2026

This Refund & Cancellation Policy (“Policy”) applies to all subscriptions, credit purchases, and other payments made to ALTRUIX DIGITAL PRIVATE LIMITED in connection with the Sahoda Labs platform (the “Platform”). Sahoda Labs is a brand operated by ALTRUIX DIGITAL PRIVATE LIMITED, which is the legal entity responsible for providing the Platform and processing payments. This Policy forms part of, and must be read together with, our Terms of Service.

Summary — Please Read Before Subscribing

All fees paid to ALTRUIX DIGITAL PRIVATE LIMITED are generally non-refundable. We do not offer refunds for unused subscription periods, unused credits, change of mind, or dissatisfaction with AI-generated output. You may cancel your subscription at any time to stop future billing, and you will retain access to your paid plan until the end of the billing period already paid for. A limited number of exceptions are described below.

1. Try Before You Pay

Sahoda may offer a free plan, trial, credits, or limited access that allows users to evaluate the Platform before purchasing a paid subscription. Because users may have the opportunity to evaluate Sahoda Labs before subscribing, and because access to paid features and AI processing capacity may be provided immediately after payment, paid subscriptions generally operate under a no-refund policy, subject to the limited exceptions described in this Policy.

2. No-Refund Policy

Subject only to the limited exceptions below, amounts paid to ALTRUIX DIGITAL PRIVATE LIMITED are final and generally non-refundable, including:

• Monthly and annual subscription fees, whether used or unused

• The unused remainder of a subscription period following cancellation

• Credit purchases and top-up packs, whether consumed or unconsumed

• Fees paid for add-on features or additional workspaces

• Amounts paid where you have simply changed your mind or have not used the Platform

We do not generally provide refunds based on dissatisfaction with AI-generated output or business outcomes such as followers, engagement, reach, leads, rankings, conversions, sales, or revenue. Where we suspend or terminate your access because you have breached our Terms of Service, no refund is payable unless required by applicable law. If you downgrade to a lower-priced plan, the change will generally take effect from the start of the next billing cycle. No refund or credit will ordinarily be provided for the price difference during the current billing cycle.

3. Cancellation

You may cancel your subscription through the billing or account settings available within Sahoda Labs, or by contacting us at hello@sahodalabs.com from your registered email address. Cancellation stops future billing. You retain access to your paid plan until the end of the billing period that you have already paid for. To avoid being charged for the next billing cycle, we recommend cancelling at least 24 hours before your renewal date.

Where you have authorized recurring payment through UPI AutoPay, e-mandate, or a card standing instruction, cancellation through the Platform will also be used to stop future collection where supported by the applicable payment mechanism. Your content may remain available for export for a reasonable period after your paid subscription ends, after which it may be permanently deleted in accordance with our data-retention practices. Unused credits may expire upon cancellation or at the end of the applicable subscription period, depending on the plan terms.

4. Limited Exceptions

Notwithstanding the general no-refund policy, we may process a refund, correction, or credit in the following limited circumstances:

• Duplicate charge — You were billed more than once for the same subscription period. The duplicate amount may be refunded after verification, generally within 7–10 business days.

• Failed transaction — Your account was debited but the relevant subscription or credits were not activated. We may provide activation or a refund, generally within 7–10 business days after verification.

• Unauthorized transaction — A payment was made without your authorization. We will investigate the matter and, where the unauthorized transaction is confirmed, process an appropriate refund, generally within 15 business days.

• Incorrect amount charged — You were charged more than the applicable published price. The excess amount may be refunded, generally within 7–10 business days.

• Total non-provision — Where the Platform is wholly unavailable for a continuous period exceeding 72 hours due to a fault directly attributable to us, we may provide a pro-rata credit or refund, as appropriate.

• Termination by us for convenience — If we terminate your paid service for our convenience and not because of your breach, we may refund the unused prepaid portion of the applicable subscription period, subject to applicable law.

Credits are not charged for failed AI generations where the failure is caused by a system error, provider outage, or timeout attributable to our side. Where applicable, credits consumed by such failed attempts will be automatically returned to your balance. This is a product commitment regarding credit usage and does not constitute a monetary refund.

5. How to Request a Refund

To request a refund under an applicable exception, write to hello@sahodalabs.com from your registered email address. Please include:

• Your registered email address

• Account or business name

• Transaction reference or order ID

• Date and amount of the transaction

• Reason for the refund request

• Relevant supporting information or evidence

We aim to acknowledge refund requests within 24 hours and communicate a decision within 7 business days. Approved refunds will generally be processed to the original payment method used for the transaction.

6. Chargebacks

If you have a concern regarding a payment, please contact us first at hello@sahodalabs.com so that we can investigate and attempt to resolve the issue. Where a chargeback or payment dispute is raised in relation to services that were validly provided, we reserve the right to provide relevant transaction and service records to the payment provider and contest the chargeback where appropriate.

We may temporarily restrict an account where necessary to investigate suspected payment abuse, fraud, or unauthorized activity. Nothing in this section limits any statutory rights available to you under applicable law.

7. Taxes

Where a refund is approved, applicable Goods and Services Tax (GST) and other applicable taxes will be adjusted in accordance with applicable law. Where required, an appropriate credit note or other tax documentation may be issued. Refunds may be made net of taxes or statutory charges that cannot lawfully be recovered by us.

8. Statutory Rights Preserved

Nothing in this Policy limits, excludes, or overrides any right or remedy available to you under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable Indian law that cannot lawfully be excluded or restricted by agreement.

Where applicable law provides a mandatory right to a refund, cancellation, replacement, or other remedy, that right will prevail over any conflicting provision of this Policy.

9. Grievance Redressal

If you are dissatisfied with a decision under this Policy, you may escalate your concern to our Grievance Officer:

Grievance Officer: Karunesh Dey (Founder & CEO)
Email: hello@sahodalabs.com

We aim to acknowledge grievances within 24 hours and endeavour to resolve them within 15 days, subject to the nature and complexity of the grievance.

Registered Office:
ALTRUIX DIGITAL PRIVATE LIMITED
B-36, 1st Floor, Sector-10,
Noida, Uttar Pradesh – 201301, India.

10. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes to Sahoda Labs, our payment practices, services, or applicable legal requirements. The version of this Policy in force at the time of your transaction will generally govern that transaction, subject to applicable law.

Material changes may be communicated to registered users through email, the Sahoda Labs Platform, or another appropriate notification method.

Contact

Legal Entity: ALTRUIX DIGITAL PRIVATE LIMITED
Brand: Sahoda Labs Labs
Email: hello@sahodalabs.com
Registered Office: B-36, 1st Floor, Sector-10, Noida, Uttar Pradesh – 201301, India.